Contact Us

Have a Question?

You may find your answer in our FAQ’s section here or you can contact us through one of the below methods.

If you no longer have the pre-paid free returns label please use our FAQ's page here for a link to generate.

If you are contacting us about a web order that you have already placed, then please include your order number when contacting us.

[email protected]

UK & International: +44 (0) 191 743 3905

• Customer Care Line (GMT):
  • Christmas Eve      10am - 4pm
  • Christmas Day      CLOSED
  • Boxing Day            CLOSED
  • 27th December    11am - 4pm
  • 28th December    CLOSED
  • 29th Decemeber  CLOSED
  • 30th December    10am - 5pm
  • 31st December      10am - 5pm   
  • 1st January              CLOSED
  • 2nd January           10am - 5pm                 

• Live Chat (GMT): 
  • Christmas Eve      10am - 4pm
  • Christmas Day      CLOSED
  • Boxing Day            CLOSED
  • 27th December    11am - 4pm
  • 28th December    CLOSED
  • 29th Decemeber  CLOSED
  • 30th December    10am - 5pm
  • 31st December      10am - 5pm   
  • 1st January              CLOSED
  • 2nd January           10am - 5pm    
• Order Line: Our order line is currently closed. Please place your order via our website instead.

*Watches: For queries regarding your watch warranty including repairs, spare parts and straps, please call 0121 524 1400 or email [email protected]